Ella B. Photography | Parents FAQ

Have questions??? Find your answers here or just email Crystal and Eddie!


  • I have more than one child at the school. What do you do about siblings?

We always do our best to get great sibling pictures as well as individuals of each child. Generally, siblings will take both their individual portrait and sibling portrait on the younger sibling's portrait day (usually day one of a two day photo shoot).

  • What if I forget it is picture day? Can I get retakes?

Because of time restraints for us and our schools, we are not able to return to our schools for a "retake day". However, we are happy to have you at our home studio to retake your portraits if needed. But you might be surprised by how adorable your kids are everyday and you may love their portraits regardless:)

  • Do you "fix" boo-boos?

We do our very best to provide high-quality, professional portraits of your children. Because of this, we do free retouching on all images. If you ever have any issues with an image or questions about retouching, please contact Crystal or Eddie.

  • My child has a very runny nose this week. Can you please make sure it is clean?

Of course! We always have wipes and tissues available and try to get noses as clean as possible.

  • What should my child wear for picture day?

We try to select backdrops that work with both dressy and casual outfits. We do provide at least one pose with shoes showing. We suggest avoiding clothing with faces or wording, as these images are not as timeless. Please refer to the posters at your child's school for help with specific colors and our theme!

  • How long until I receive my proofs?

We take a lot of care when selecting, cropping, and editing your child's images. We will return your proofs to your school in 2-3 weeks after your shoot.

  • Can I pay by credit card?

We accept all forms of payment, VISA, Mastercard, AMEx, Discover, checks or cash. To pay online, visit our online order form and you can pay via PayPal.

  • Can I order online?

Yes! Please use our online order form for all orders. Don't forget to complete your order with your PayPal payment.

  • What if I need something else?

Just let us know! We are happy to help.

  • Does a CD include all images in high resolution?

All of your images will be included with your digital purchase in high-resolution. We will also give you a print release, since the images are copyrighted, so that you will be able to share and print them as you like!

  • I have older siblings that I would love to have photographed as well. Do you offer private sessions?

We do! We offer sessions on location or in our home studio. We do charge a sitting fee for private sessions, but all of our other pricing is the same for our school clients. Availability fills up quickly, so let us know if you have a specific date that you need. We also offer mini-sessions occasionally, so keep an eye on our facebook page and website for more info. Sign in to receive any email updates we may send out!