Ella B. Photography | School FAQs

Have questions??? Find your answers here or just email Crystal and Eddie!


  • What can we expect on picture day?

On picture day, we generally arrive between 7:30 and 8 and like to get started by 8:30am. We bring an assistant to help walk students to and from their portrait session. We will need a space to set up and rosters from you, but otherwise, we try to make it as easy as possible for you and your staff. We are very flexible and are happy to work with you and customize to fit your needs. We try to get done as quickly as possible while taking enough time with each student to get a variety of poses as well as a genuine smile:)

  • Do you offer anything extra to the school?

Yes! We love giving back to schools and parents. From a 10% commission, collages, staff portraits, free class pictures for teachers, 50% discount for staff children, and free retouching for everyone, we try to accommodate your needs! If there is anything else you are interested in, please let us know. We like to make picture day fun and easy.

  • What type of marketing do you do?

To prepare parents for picture day, we send you professional signs and picture day stickers. To help remind parents to turn in their orders, we use yard signs, samples, door signs, etc. If you need extra marketing or to customize it for your school's needs, just let us know!

  • What do you do about siblings?

We always do our best to get great sibling pictures as well as individuals of each child.

  • What if parents forget it is picture day? Can they get retakes?

Because of time restraints for us and our schools, we are not able to return to our schools for a "retake day". However, we are happy to have them at our home studio to retake their portraits if needed. Parents are often surprised by how adorable their kids' portraits are in their everyday clothes and love their portraits:)

  • Do you "fix" boo-boos?

We do our very best to provide high-quality, professional portraits of your children. Because of this, we do free retouching on all images. If you ever have any issues with an image or questions about retouching, contact Crystal or Eddie.

  • Do you clean faces/ wipe noses?

Of course! We always have wipes and tissues available and try to get them as clean as possible. We also bring staff to help make sure that all of the details, faces, clothes, and hair, are perfect on picture day!

  • How long until we receive the proofs?

We take a lot of care when selecting, cropping, and editing your students' images. We will return your proofs to your school in 2-3 weeks after your shoot.

  • Can parents pay by credit card?

We accept all forms of payment, VISA, Mastercard, AMEx, Discover, checks or cash. Parents can pay online via the online order form and PayPal.

  • Can parents order online?

Parents can use our online order form and pay via PayPal to order online.